Welcome to thelemonsugar!

Thank you for choosing to shop with us. At thelemonsugar, your privacy and satisfaction are our top priorities. Below, you’ll find all the important details about how we handle your information, our shipping policies, exchanges, refunds, and more.

Personal Information Policy

When you make a purchase, we collect personal information such as your name, address, and email to process your order and keep you updated. We handle your details with the utmost care, collecting only what’s necessary to ensure a smooth shopping experience.

Sharing Personal Information

Your privacy matters to us. We do not share, sell, or trade your personal information with third parties, except when necessary to fulfill your order (e.g., sharing your address with shipping carriers). Any third-party services we use are trusted partners who adhere to strict privacy standards.

Cookies & Data Analytics

To provide you with the best possible shopping experience, our website uses cookies and similar technologies. Cookies help us remember your preferences, enhance site functionality, and understand how you interact with our site.

We also use data analytics tools to track website performance and user behavior. This data helps us improve our services and tailor our offerings to better suit your needs. All data collected is anonymous and used solely for internal purposes.

Shipping Policy

We’re committed to getting your order to you quickly! Our standard shipping time is 3-5 business days. Once your order is on its way, we’ll send you tracking information so you can follow its journey to your doorstep.

• Free Standard Shipping: U.S. orders of $100 or more qualify for free standard shipping, which typically takes 3-5 business days once shipped.
• Standard Shipping for U.S. Orders under $100: A calculated shipping charge applies, with delivery expected within 3-5 business days.
• Expedited Shipping: Costs vary depending on the selected option, delivery location, and package weight. Estimated delivery dates are displayed during the checkout process.

Order Confirmation

After placing an order at thelemonsugar.com, you will receive an order confirmation email. Once your order is fulfilled and on its way, we will send you a shipment confirmation email with a tracking number.

Order Cancellation & Modification

To cancel or modify an order, please contact us within 1 hour after the order has been placed. After the 1-hour window, we cannot guarantee that the order will be immediately canceled.

Responsibility for Shipments

Once shipments leave our facility, they become the responsibility of the carrier and the customer. We cannot be responsible for any issues that arise during transit. If you have trouble with your order, please contact us at support@thelemonsugar.com.

Exchange Policy - No Returns

We hope you love your purchase! Due to the nature of our products, we do not accept returns. However, if you received the wrong item and your stencil is still unopened, we’re happy to assist with an exchange. Please contact us within 7 days of receiving your order to arrange an exchange.

Exchange Process

All exchanges must be processed through our customer service team. Reimbursement cannot be initiated without having contacted the team. To begin the return and refund process, please email support@thelemonsugar.com for a complimentary pre-paid return label. We will issue the refund back to the original form of payment within 5-7 business days upon receiving the return shipment and will send an email confirmation detailing your refund.

Damaged Products

In the unlikely event that your product arrives damaged, please contact us with photo proof within 7 days of delivery. We will provide a refund or replacement as soon as we’ve reviewed your claim.

Please note that stencils must be unopened and in their original condition to qualify for an exchange.

Lost or Stolen Packages

If a package is marked as delivered but is stolen or cannot be located, we are unable to refund the order amount.

Damages Due to Misuse

We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.

Policy Changes

We may update our policies from time to time to better serve you or to comply with legal requirements. Any changes will be posted on this page, and we encourage you to review this notice periodically to stay informed. Your continued use of our services after any changes signifies your acceptance of the updated policies.

Complaints & Feedback

Your satisfaction is our priority, and we’re here to help if something isn’t right. If you have any complaints, concerns, or feedback, please reach out to us. We’re committed to resolving any issues promptly to ensure your continued satisfaction.

Contact Us

Have more questions, need assistance, or want to share feedback? We’d love to hear from you! You can reach us at:

• Email: support@thelemonsugar.com
• Website: thelemonsugar.com
• Social Media: @thelemonsugar

We’re always here to help and ensure you have the best possible experience with us.